NCIDQ, LEED AP
As DLR Group’s National Workplace Strategist, Gretchen leads clients across the nation through collaborative engagements to help them define what they want in a high-performance, human-centric workplace environment. Through workshops, surveys, and cultural exploration activities, she and her team capture authentic input from diverse stakeholder groups that directly informs the development of customized, best-practice planning strategies and design concepts. Gretchen is a Prosci-certified change practitioner, and understands the importance of focusing on the human side of change, working closely with clients from the very beginning of a project to develop a right-sized change strategy and program that extends across the life of the client's design and business strategies.
“Every client is unique, so we don’t come into an engagement with preconceived notions about design outcomes. By diving deeply with our clients, we can optimize the opportunities we have within each project to deliver an innovative workspace that truly works – one that nurtures employee wellbeing and performance; is flexible and adaptive to workforce and business changes; reflects corporate values and aspirations; and supports recruitment and retention.”
In support of DLR Group’s R&D program, Gretchen measures project outcomes through pre- and post-occupancy surveys that document a new work environment’s impact on employee and team performance. By looking at project-specific results and comparing findings across projects, Gretchen provides key insights to enhance the firm’s knowledge of evidence-based best practices. In addition to project benchmarking, she is working in partnership with the University of California Berkeley Interdisciplinary Center for Healthy Workplaces, and Design with Science, to explore the impact of the built environment on creativity and innovation. This work expands upon Gretchen’s interest in behavior design and a “palette of place,” which was the subject of her keynote presentation at the Future Offices Summit in New York City.