Destination Revealed: Hospitality Arrival Sequencing
Experiential Over Transactional
A transactional check-in desk does not a welcoming encounter make. Sculptural elements – pictured below – redefine the check-in procession and introduce guests to the property’s point of view, personified in artful design touchpoints. Discrete service anticipates needs with invisible technology backing personal touchpoints. Convenience, personality, and responsiveness are hallmarks of a luxury arrival.
Make a Scene: Demand Generation
From reception, an intuitive free-flow encourages connective pauses at venue-oriented food and drink options. The scene says “stay a while” to travelers in motion.
Paths of movement and sightlines are cleverly orchestrated to funnel visitors and guests through toward a natural engagement in food & beverage offerings, generating demand and capturing additional revenue. Market research informs targeted features that drive guest engagement, increasing time – and money – spent. Transforming points-of-sale with impactful design moments attracts interest. Intuitive design space programs provide unobstructed flow for both guests and from back-of-house: nothing stands in the way of a service opportunity.
Adaptability and Freedom to Choose
The new luxury flirts with informality and flexibility: come as you are, the space adapts accordingly. Consumer cravings for individuation are matched with diverse social options that are placed front and center in the arrival sequence.
The return on tight urban footprints is maximized with spaces that do multiple duties. New experiences are sparked for the routine traveler: a craft cocktail may be served right alongside the room key. Whether the aim is to see or be seen, a sumptuous community “living room” accommodates with structured spots for business meetings, intimate lounge arrangements, and cozy solo reading nooks – as showcased at the Elizabeth Hotel pictured below.
The Benefits of Being Connected to Nature through Intentional Design
We know office environments have an impact on how effectively we are able to work. But how much do views matter and how should we design for views?
In Their Words: Hear From Female Student-Athletes at Northern Arizona University
Female student-athletes at Northern Arizona University reflect on the impact that facilities and equal opportunities have had on their personal journeys to collegiate athletics.
2022 League of Historic American Theatres National Conference
We will be presenting, sponsoring, and exhibiting at this year's League of Historic American Theatres National Conference in Cleveland.
Top 7 Women’s Student-Athlete Facilities
To mark the 50th anniversary of Title IX, we’re highlighting projects that develop the whole student-athlete with a focus on competition and training, nutrition and wellbeing, and academic support.
The A, B, C's of IAQ Monitoring: When, Why, and How?
Principal Shona O'Dea, LEED AP BD+C, BEMP, will speak at this year's Greenbuild International Conference and Expo in San Francisco.
Town Gown Collaborations Across the Country
Principal Krisan Osterby and Senior Associate Woody Giles, AICP, LEED AP, are presenting at the International Town Gown Associations’ 2022 Conference.
From Health Screens to IAQ: Health and Wellness Takes Center Stage
Principal Ruairi M. Barnwell, HBDP, LEED AP BD+C, will moderate a session on healthy buildings at this year's Realcomm conference.
Catbird Hotel: Reinventing Extended Stay
Aside from providing insightful, thoughtful perspectives and services, hospitality designers have a huge responsibility to create spaces that reflect the contemporary guest that is as dynamic as they are.