Process and Change Management
While change is constant, understanding its drivers and preparing the people who will be impacted increases the likelihood of it positively sticking. Our team dove into this project by listening to learn. Visioning sessions uncovered design opportunities to support Cochlear’s desired future culture: open, flexible, high-tech, and innovative. Emotionally, connection to recipients and the sense of empowerment that comes with hearing were critical. Functionally, swapping silos and hierarchy for transparency and collaboration was vital. This candid feedback informed the program, as well as the design parti and eventual execution.
As Cochlear transitioned to their new headquarters, we led a comprehensive change management program geared toward retention. Communication across multiple channels supported employees through change stages of Desire, Knowledge, Ability, and Reinforcement, and ensures that everyone gets the most out of their new workplace.